Effective Date: 8/21/25

At Carl’s Air Conditioning, Plumbing & Sheet Metal, Inc. (“Carl’s Air”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our company online, by phone, or in person.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home address, and payment details when you request service, schedule an appointment, or fill out a form.
Service Information: Details about your property’s HVAC, plumbing, or sheet metal systems that are relevant to providing service.
Website Information: When you visit www.carlsair.com, we may collect non-identifiable data such as IP address, browser type, and cookies to improve user experience.

2. How We Use Your Information

We use your information to:

Provide, schedule, and complete services you request.
Communicate with you about appointments, estimates, invoices, or updates.
Send service reminders, seasonal tips, or special promotions (you may opt out anytime).
Improve our website, services, and customer experience.
Comply with legal or regulatory obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share limited information with:

Trusted service providers (e.g., payment processors, scheduling software) to complete your requests.
Regulatory or legal authorities if required by law.

4. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission is 100% secure.

5. Your Choices

You may opt out of promotional emails or texts at any time by following the unsubscribe instructions or contacting us directly.
You can request access, updates, or deletion of your personal information by contacting us.

6. Cookies & Tracking

Our website may use cookies or analytics tools (such as Google Analytics) to improve functionality and track usage patterns. You can adjust your browser settings to disable cookies if you prefer.

7. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Carl’s Air Conditioning, Plumbing & Sheet Metal, Inc.
265 E. Lake Mead Pkwy, Henderson, NV 89015
Phone: (702) 565-6800
Website: www.carlsair.com